January 27th, 2010
As we witness yet another Democratic Healthcare effort going down in defeat, it seems to me Dems once again failed to MARKET the new healthcare legislation to the Joe Plumbers of middle America.
Consumer marketing 101 – people don’t want to feel stupid when comfronted with a purchase/conversion decision. And Democrat policy wonks always cast healthcare legislation in a complex, numbers oriented way that makes the average person’s eyes glaze over. We don’t want to know nor care if the total amount of health care bill is $852 Billion or $823 Billion. Or whether the coverage is 93% of Americans or 91%. The entire debate became about TOTAL COST of the bill, not about what it means to average Americans at an individual level.
What does it do for me, the average American who has some form of employer-based coverage? Most probably realize Healthcare is too expensive – premiums rising every year, actual Dr bills are outrageous – $4000/night hospital stays, or heard of relatives who went bankrupt due to medical bills. And that the whole employer based system requires one to be employed, which everyone knows now is not so guaranteed. So why hasn’t anyone tapped into this fear/uncertainty in marketing the new healtcare legislation?
And why hasn’t someone from the Dems side come up with a simple slogan like “Decent Health coverage for anyone who wants it for $100/month”. It doesn’t even have to be completely true (you can always pass additional legislation to help the poor, the illegals, abortion issue, etc.)
But a simple core idea like that can be appealing even to those with insurance, because it offers assurance that even if I lose my job, I can still afford some type of care – and this is not at all emphasized in the debate.
Like Hillarycare, Obamacare was run by too many Health Economists and Budget Directors (Peter Orzag should never have been the face of Healthcare), and not by Marketeers, who could’ve packaged & sold this more effectively.
Posted in Economics Stuff | 1 Comment »
December 5th, 2009
Some Site Centric Sins…
1) The user experience of the feature is designed with what you want the user to do for your site’s goals & objectives, not the user’s.
2) The site is designed to bring users to the site (traffic generation), not for them to actually fulfill their needs.
3) The feature is designed to make use of the site or business’s competitive advantage WITHOUT regard to what the consumer wants and needs. This is often the case with companies with cool technology that has no user value.
I thought of why we often as product managers or designers create features that commit these sins, and I think some of the blame is on the PRD process where often it begins with “Objectives” and “Goals” that are site-centric, like increase conversion by 25%, collect 100,000 reviews, etc.
I think that we talk so much about “user-centric” design but never actually implement it, because we are often bound by these site-centric goals and objectives, much more than actually thinking about the user.
Obviously, sites are often businesses, and it is natural that there is some conflict. But the other part of this phenomenon is that pure user-centric improvements are harder to quantify – it may show up in the elusive “retention-metrics” but you often have to wait a few months to see the fruits of a lot of these metrics.
So we often commit these sins, because we improve things that can be quantified – its “metrics-driven” – but we lose a lot in this process.
Posted in Web Design | No Comments »
October 20th, 2009
So simple, yet so elegant. Only one color, but use of shade, form & function all come together to deliver in functionality as well as elegance. Websites should be designed this way.
Posted in Web Design | No Comments »
March 26th, 2009
I don’t think I’m being conceited to think that the 2006 marketing campaign “Ask the Planet” for Yahoo! Answers paved the way for yesterday’s online townhall Q&A Obama
http://www.whitehouse.gov/openforquestions/
Here is a list of all the Celebrities that have used Yahoo! Answers as a public invitation to ask them questions or answer a question they posed.
http://en.wikipedia.org/wiki/Yahoo_answers#Special_guests
Posted in Econ & Social Software | No Comments »
March 24th, 2009
Here is what I presented to a bunch of MBA students at Stanford Business School last Sunday about running a Crowd-sourced Community.
Posted in Econ & Social Software | No Comments »